Officially Licensed Merchandise | Free USA Shipping On Orders Over $35

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FAQs

IS ALL OF YOUR MERCHANDISE OFFICIALLY LICENSED?
-YES! :D All our products are 100% officially licensed. By supporting MARA DRESS, you’re helping your favorite artists get paid. We hate bootlegs. They affect our business as much as they hurt the bands we all love. If you decide to buy your merch elsewhere, please be careful, as there are a LOT of counterfeits out there these days. Buy from a trusted source who has been in the music industry for a while. And be aware that Amazon, eBay, Facebook and Instagram are littered with bootlegs, so please do your research before you make a purchase—your favorite band’s livelihood depends on it.. As for leggings, dresses and other t-shirts, these are products designed by MARA DRESS. No counterfeit merchandise from China here!

 

I PLACED AN ORDER WITH MORE THAN ONE PRODUCT. WHY DO NOT I RECEIVE MY PRODUCTS AT THE SAME TIME?
- As soon as we receive an order we immediately proceed to packing the product for shipping. It happens that the products are not all at the same warehouse and therefore that your order can arrive in several parcels.

WHY DO I RECEIVE MORE THAN ONE TRACKING NUMBER FOR ONE ORDER?
- As we have several warehouses (US, Europe and Mexico) orders are delivered from them. Each warehouse ships with a tracking number. That's why you can receive more than one tracking number for a single order.

I PLACED MY ORDER AND I DID NOT RECEIVE MY TRACKING NUMBER.
- Orders are processed within seven (7) business days before shipping. That's why you do not receive your tracking number immediately. If you do not receive your tracking number beyond seven (7) business days, please contact our customer service at info@mara-dress.

CAN I CANCEL MY ORDER IF IT HAS NOT SHIPPED?
- Items that state 'Ships in 3-5 Business Days' in the Availability section of the item page cannot be canceled. These items are 'made to order' and once submitted to the manufacturer / the order is placed they cannot be canceled. However, all orders are of course eligible for return within 30 days of purchase. 

 

IS ALL OF YOUR MERCHANDISE NEW?
- Yes, all of our merchandise is new and not worn. 

WHAT IF I RECEIVED AN INCORRECT OR DEFECTIVE ITEM?
-Please contact us at info@mara-dress.com for a prepaid return shipping label. We'll of course have the correct item sent out to you right away!